We want you to feel confident in your purchase. If you are not fully satisfied, you may be eligible for a return or refund under the conditions outlined below.
Return Eligibility
We accept returns within 7 days of delivery if the item meets ALL of the following conditions:
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The garment is unworn, unwashed, and unused
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All original tags, packaging, and accessories are intact
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The item is in resellable condition, free from perfumes, stains, makeup, or damage
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You contact us within the return window with your order number
Items not meeting these conditions may not be eligible for a refund.
Items Not Eligible for Return
To protect hygiene, fairness, and product integrity, the following items are non-returnable:
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Items marked Final Sale
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Any garment that has been worn, altered, or damaged by the customer
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Custom or personalized pieces
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Items without original tags or packaging
Return Shipping Costs
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Customers are responsible for return shipping fees.
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We recommend using a trackable shipping service.
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Wildvoid Outfit is not responsible for lost return packages.
Refund Processing
Once your return is received and inspected, we will notify you of your refund status.
If approved:
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Refunds are issued to the original payment method
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Refund processing typically takes 5–10 business days after approval
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Shipping costs are non-refundable
Damaged, Defective, or Incorrect Items
If you receive:
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A damaged item
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A defective item
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The wrong product
Please contact us within 48 hours of delivery with:
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Photos of the issue
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Your order number
We will replace the item or issue a refund at no cost to you.
Exchanges
Because each garment is unique and available in limited quantity, we do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.
Non-Delivery / Lost Packages
If your package never arrives:
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We will investigate with the carrier
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If confirmed lost, you will receive a full refund or replacement
How to Start a Return
To initiate a return, please email us at:
contact@wildvoidoutfit.com Please include:
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Your full name
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Order number
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Reason for return
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Photos if applicable
We will respond with instructions.
Contact Us
If you have any questions about this policy, we are here to help: contact@wildvoidoutfit.com
